Refund & Warranty Policy

Parts from Vergara Dynamic Works are made to an approved drawing for a named customer. They are not catalog goods. This policy explains the limited workmanship warranty, and when money already paid can come back.

Limited workmanship warranty

For production parts we machine to a drawing you approved, we warrant for 90 days after delivery that the features named in the quote conform to that drawing, under ordinary inspection. The remedy is, at our election, repair, replacement, or a refund of the price you paid for the nonconforming pieces. That remedy is the exclusive warranty remedy.

The warranty does not cover a design you supplied, a material condition you specified that we identified as a risk, wear, corrosion after delivery, modification after delivery, assembly damage, or use outside the loads you gave us. It does not cover fitness of the design for a vehicle, a race, or a machine. Prototypes, including SLA and SLS models and first-article CNC used only to prove fit, are excluded from the production warranty. A prototype is accepted when it answers the fit or process question in the quote.

How to make a warranty claim

Write to info@vergaraworks.com within the warranty period. Include the quote or reference number, the feature that does not conform, and photos or an inspection note. Do not destroy the part before we have a chance to see it, unless keeping it would be unsafe. We may ask for the part back before we replace it or refund it.

Cancellations and refunds

• Before we buy material or start engineering time. A deposit on a cancelled order is refunded, less any third-party charge we cannot recover.
• After engineering time has been delivered. Design and programming time already performed is not refunded. The quote separates that time when it is billed on its own.
• After material is purchased or machining has started. Material and the work already performed are not refunded. Any unused deposit above those costs is returned.
• Custom parts that conform. They are not returnable for a change of mind, a design change on your side, or a program that was cancelled after delivery.
• Nonconforming parts. They follow the warranty remedy above, not a general right of return.

Shipping costs

Freight you arranged is your cost. If we ship a replacement for a part that failed the warranty, we cover ordinary ground freight for that replacement. Expedited freight is quoted.

What this policy does not change

The limitation of liability in the Terms of Service still applies. Nothing in this policy limits a right that cannot be waived under California law.